Government Public Grievances Portal Directory

Direct authentic links to lodge public complaints, track grievance status, access RBI Ombudsman, EPFO, and AI CPGRAMS features.

98.5% Grievance Disposal Rate
15 to 21 Days Average Resolution Time
1,20,000+ Monthly Complaints Resolved
1,50,000+ Nodal Officers Connected
Central Portal CPGRAMS Main

CPGRAMS Central Public Grievance Portal

Centralized portal powered by DARPG for lodging grievances against Central Ministries, Departments, and State Governments.

AI Feature AI-based automatic complaint routing & sentiment analysis
Access Official Service
Lodge Grievance File Complaint

Lodge Grievance Online (CPGRAMS)

Direct official link to submit your public complaint with supporting document attachments.

AI Feature Smart Category Prediction & Auto-fill Assistant
Access Official Service
Real-Time Track Track Status

Track Grievance Status & History

Check real-time resolution status of your filed grievance using your Registration Number & Mobile Number.

AI Feature AI Resolution Status Tracker & Expected Timeline
Access Official Service
RBI Ombudsman Banking / UPI

RBI Integrated Ombudsman (Financial Grievances)

File complaints against Banks, NBFCs, and Digital Payment PPI wallets for unresolved financial issues.

AI Feature Automated Fraud Category Classification
Access Official Service
Helpline 1930 Cyber Fraud

Cyber Crime Fraud & Financial Loss Reporting

Report online financial frauds, digital arrest scams, phishing, and cyber crimes immediately.

AI Feature Instant Helpline 1930 Fraud Mapping
Access Official Service
NCH Portal Consumer Rights

National Consumer Helpline (NCH - INGRAM)

Lodge consumer grievances against defective products, unfair trade practices, and e-commerce companies.

AI Feature Smart Chatbot Assistance for Consumer Rights
Access Official Service
EPFO Portal PF & Pension

EPFO EPFiGMS (Pension & PF Grievances)

File complaints regarding PF balance transfer, EPF withdrawal delays, UAN issues, and EPS pension.

AI Feature Auto-Verification via UAN & Member ID
Access Official Service
DoT Portal Telecom / SIM

Telecom Grievances Portal (Sanchar Saathi / DoT)

Report lost/stolen mobile phones, fraudulent SIM cards registered in your name, and telecom service issues.

AI Feature AI-driven TAFCOP Mobile Connection Analytics
Access Official Service
No matching grievance portal found.

Government Grievance Redressal in India: File a Complaint and Track Status Online

If a government office or service has failed you, you can file a public grievance online. India’s main platform is CPGRAMS (Centralised Public Grievance Redress and Monitoring System), a 24×7 portal for complaints about service delivery. This guide explains how to file, track and appeal.

How to File a Grievance on CPGRAMS

  1. Open pgportal.gov.in and register (one time).
  2. Log in and choose whether the organisation is central or state government.
  3. Select the ministry or department and write your complaint clearly. There is no fixed format.
  4. Submit and save your registration number.
  5. Wait for the reply by SMS or email.
Tip: include dates, reference numbers, office names and what you want done. Clear complaints get faster replies.

How to Check Grievance Status

Open the portal and choose View Status of Your Grievance. Enter the unique registration number you received after filing. You can also send a reminder or provide clarification on a past grievance from the same portal.

Timeline for Resolution

  • Standard timeline: grievances should ordinarily be resolved within 21 days.
  • If more time is needed: an interim reply should be given.
  • If not resolved on time: you can take it up with the Director of Public Grievances of the concerned ministry or department.

What If You Are Not Satisfied? File an Appeal

  1. Wait for the grievance to be closed and give your feedback rating.
  2. If you rate the resolution Poor, the appeal option is enabled.
  3. File the appeal within 30 days, using your registration number.
  4. Track the appeal on the portal. It is decided by the Nodal Appellate Authority.

State Government Grievances

Many states also run their own grievance systems, such as CM helplines, Jansunwai or Lok Shikayat portals. For state matters, use CPGRAMS and select the state, or check your state government’s official portal.

What Is Not Treated as a Grievance?

Some matters are not handled as grievances, such as cases pending in court and requests for information under the RTI Act. For information requests, use the RTI process instead.

Frequently Asked Questions

How do I file a government grievance online?

Register on the CPGRAMS portal (pgportal.gov.in), choose whether your complaint is for a central or state government organisation, and submit your grievance. There is no prescribed format.

How can I check my grievance status?

Use the unique registration number you receive after filing and select View Status of Your Grievance on the portal.

How many days does it take to resolve a grievance?

Grievances should ordinarily be resolved within 21 days. If more time is needed, an interim reply is expected.

What if I am not satisfied with the resolution?

After closure you can give feedback. If you rate the resolution Poor, the option to file an appeal is enabled.

What is the deadline to file an appeal?

The appeal should be filed within 30 days, and it is decided by the Nodal Appellate Authority.

Is there a mobile app for grievances?

Yes. CPGRAMS is available through a mobile app and also through the UMANG app.

Disclaimer: This content is for general information only and is not affiliated with the Government of India or any state government. Procedures and timelines can change. Confirm details on the official CPGRAMS portal.

Scroll to Top