National Consumer Complaints Directory
Direct authentic government portals to register consumer grievances, file court cases on e-Daakhil, track status, and access NCH AI Chatbot assistance.
National Consumer Helpline (NCH - INGRAM)
Central government portal to register consumer complaints against private companies, e-commerce, banking, and services.
e-Daakhil Online Consumer Court Commission
Official portal to file formal legal cases electronically in District, State, and National Consumer Dispute Redressal Commissions (NCDRC).
Track Consumer Grievance Status
Check real-time resolution status of your registered grievance using Docket/Docket ID and registered mobile number.
FSSAI Food Safety Grievance Portal (FoSCoS)
Report adulterated food, unhygienic restaurant practices, expired food items, or misleading food branding.
Legal Metrology (Weights & Measures)
File complaints against dual MRP pricing, defective weighing scales, overcharging beyond MRP, and quantity deficit.
Central Consumer Protection Authority (CCPA)
Report misleading advertisements, unfair trade contracts, violation of consumer rights, and dark patterns in e-commerce.
RBI Integrated Ombudsman (Financial & Banking)
Escalate unresolved complaints regarding unauthorized bank debits, credit card frauds, PPI wallet issues, and loan app harassment.
National Consumer Dispute Redressal Commission (NCDRC)
Access cause lists, daily orders, judgments, and case status for high-value claims exceeding Rs. 2 Crores.
Consumer Complaints in India: How to File Online and Get Your Refund
If you received a defective product, poor service or an unfair deal, you have rights under the Consumer Protection Act, 2019. You can use the free National Consumer Helpline (1915) first, or file a case in a consumer commission online through the e-Jagriti portal.
Step 1: Complain to the Company First
Send a written complaint or email to the company and keep proof. Note dates, order numbers and replies. This also helps if you later send a legal notice.
Step 2: Use the National Consumer Helpline
Call 1915 or register at consumerhelpline.gov.in. The service is free and can help you reach a settlement with the company without going to court. You can track your complaint online.
Step 3: File a Case in a Consumer Commission
- Open e-jagriti.gov.in (earlier called e-Daakhil) and register.
- Choose the correct commission for your claim value.
- Fill in the complaint with facts, dates and the relief you want.
- Upload your bills, proof, notice and an affidavit.
- Pay the fee online and save your case number.
Which Commission Should You Approach?
- District Commission: value of goods or services up to Rs. 50 lakh
- State Commission: above Rs. 50 lakh and up to Rs. 2 crore
- National Commission: above Rs. 2 crore
Time Limit and Fees
File within 2 years from the date the problem arose. The filing fee depends on the claim value and is nil for lower values. Check the current fee table on the official portal before paying.
What Can You Claim?
- Refund or replacement of a defective product
- Compensation for loss or mental harassment
- Correction of deficient service
- Litigation costs
Frequently Asked Questions
How do I file a consumer complaint online in India?
Register on the e-Jagriti portal (e-jagriti.gov.in, earlier called e-Daakhil), select the correct consumer commission, fill in the complaint, upload documents and pay the fee online.
What is the National Consumer Helpline 1915?
It is a free helpline and online portal where you can register a complaint and seek mediation with the company before going to a consumer commission.
Which consumer commission should I approach?
District Commissions hear claims up to Rs 50 lakh, State Commissions Rs 50 lakh to Rs 2 crore, and the National Commission above Rs 2 crore, based on the value paid for the goods or service.
What is the time limit to file a consumer complaint?
A complaint should be filed within 2 years from the date the cause of action arose. Late complaints need a valid reason for the delay.
Do I need a lawyer to file a consumer complaint?
No. You can file and argue your own complaint, although a lawyer can help in complex cases.
Can I complain against an online shopping company?
Yes. Consumers can complain about defective goods, deficient services and unfair trade practices, including by e-commerce companies.
Disclaimer: This content is for general information only, is not legal advice, and is not affiliated with the Government of India or any consumer commission. Fees, limits and portals can change. Confirm details on the official websites or consult a lawyer.